Refund Policy

1. No-Refund Policy for Activated Subscriptions

Streamora subscriptions are digital goods that are delivered instantly. The moment your payment is confirmed our system automatically provisions and activates your streaming line and emails your credentials. Because the digital product has been delivered and consumed access begins immediately, we are generally unable to offer refunds on activated subscriptions.

This policy is consistent with standard digital goods regulations in most jurisdictions, which recognise that the right of withdrawal is lost once performance of a digital service has begun with the consumer's prior agreement.

2. When We Will Review a Refund Request

While subscriptions are non-refundable once activated, we will review refund or credit requests in the following limited circumstances:

• Double charge / billing error: You were charged more than once for the same order due to a payment processing error.
• Credentials never delivered: You completed payment but never received your activation email and our support team cannot locate your order or issue replacement credentials.
• Service completely inaccessible from day one: Your line was provisioned but entirely non-functional despite following our setup guide, and our support team was unable to resolve the issue within 48 hours.

In each case, we will first attempt to resolve the problem by re-issuing credentials, migrating you to an alternate server, or extending your subscription. A monetary refund is a last resort after all technical remedies have been exhausted.

3. Circumstances Not Covered

The following are explicitly not grounds for a refund:

• Change of mind after activation or after credentials have been viewed / downloaded.
• Buffering or quality issues caused by your own internet connection, router, VPN, or device configuration.
• Temporary unavailability of specific channels due to regional blackouts, broadcaster restrictions, or scheduled maintenance.
• Forgetting to cancel or renew — subscriptions do not auto-renew, so there is no accidental renewal to refund.
• Account termination resulting from violation of our Terms of Service (e.g. sharing credentials, chargebacks).

4. How to Request a Billing Error Review

To report a billing error or request a refund review:

1. Log in to your account at streamora.store/account and open a new support ticket.
2. Set the subject to "Billing Error — Order #[your order number]" and describe the issue clearly.
3. Attach a screenshot of the payment confirmation or transaction record from your payment provider to help us locate your order quickly.
4. Our support team will respond within 24 hours and confirm whether your case qualifies for a refund or credit.

Alternatively, you can reach us via the live chat bubble visible on every page of the website during staffed hours (approximately 08:00–00:00 UTC).

5. Chargebacks & Payment Disputes

We ask that you contact our support team before initiating a chargeback or dispute with your payment provider. Filing a chargeback after receiving activated credentials is considered fraudulent and will result in immediate account termination and may be reported to fraud prevention services. We are almost always able to resolve legitimate billing errors faster through direct support contact than through a chargeback process.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Service after a change is posted constitutes acceptance of the revised policy.